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Common misconceptions about cloud communications

The cloud has revolutionised communications in various ways, but there is still confusion surrounding exactly what benefits it brings to the table. Here are a few of the biggest inaccuracies and the truths that lie beneath the surface.

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Migration Anxieties

A lot of organisations that are already set up with an on-site exchange system may be reluctant to migrate to the cloud because they are unwilling to rock the boat and dismantle their existing infrastructure.

Such concerns are unfounded because justifying this change is easy when you consider the savings and service quality improvements that are possible.

Besides no longer having to worry about hardware costs, cloud-based communications also allow you to avoid expenses associated with maintenance and can also eliminate unplanned outages. Outsourcing to a dedicated provider will make your communications far more resilient, and if you are looking for wholesale VOIP termination solutions, companies like https://www.idtexpress.com/ can deliver affordable packages.

Relinquishing Control

Managing an exchange in-house is seen by some as being the best way to ensure total control over how the system operates, in contrast with a remotely hosted cloud platform that is in the hands of an external provider.

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Thankfully, cloud-based communications afford customers more control, not less. Changes to key settings can be made in seconds, while the scalability of the costs will make it more manageable from a financial perspective.

Quality Qualms

Call quality is important, not just for engaging customers but also when it comes to allowing colleagues to communicate effectively. Cloud sceptics see it as a potential step backwards in this respect, but the opposite is true.

In fact, experts agree that the cloud can enrich the communications experience and fuel revenue growth. It is simply a case of overcoming misconceptions and false assumptions.

Adoption Issues

For firms that are coming around to the idea of cloud adoption for communications hosting but worry that they will have to take an all-or-nothing approach to implementing such a system, it may seem like there are a lot of technical obstacles in the way.

Conversely, there are ways to migrate away from an on-site setup more gradually, with virtualised exchanges joining forces with in-house hardware to add extra capacity in the interim until a full shift to the cloud is eventually deemed a necessity further down the line.

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